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IT and Business Service Management

IT and Business Service Management Consulting Services        

It was long time ago when the investments were evaluated in ‘amount’ metrics. Today IT and Business Service Management as well as any other Business-Area Management is obliged to ensure the most value from company investments while improving service quality and efficiency.

ITIL v3 is a comprehensive IT Service Management framework and is applicable to all organizations irrespective of the size or the technology in use.

Business Service Management (BSM) provides a comprehensive and unified platform that simultaneously reduces IT costs, increases business impact, improves quality of service, manages risk, and provides transparency.

High Achieving Companies recognize the value that professional and adequate IT and Business Service Management brings to business. EBS IT and Business Service Management Consulting services facilitate high achieving companies through:

• diagnostic assessments of IT management capabilities that allow proper determination of company’s readiness to implement the strategy;
• design processes, service portfolios, service catalogs, service packages, service activities, event management framework and implementation plans that can give company the foundation required for higher-value IT service management;
• building a strategic road map that benefits in dissolving functional silos and clarifies how IT can support your existing and long-term business requirements within your budget constraints;
• recommendations for service quality improvements that can help company reduce business operational costs and improve IT service quality;
• a high-level design for an IT service management framework that can support the improvement of productivity and automate key tasks.

EBS knowledgeable practitioners provide comprehensive experience in supporting open standards, industry process best practices and heterogeneous delivery platforms in the following areas:

• IT Process Maturity Assessment;
• IT Service Performance Assessment;
• Definition of Service Measurements and Controls;
• ITIL Service Management Assessment;
• ITIL Design and Implementation;
• Service Desk design and implementation;
• ITSM Tool selection, implementation and integration;