EBS provoked the audience, by presenting their vision for present day tendency in IT service management, in a session „Innovations, Risk Management and Control Over Expenditures Through Strategic Outsourcing of IT Services for Middle and Enterprise Companies with Microsoft Based IT Infrastructure“.

“The strategic outsourcing of IT services must ultimately lead to a distinct advantage over performing the services in-house. These advantages arise from factors such as quality of services, flexibility, risk management, cost-control. The Information Technology should be a key asset for the enterprises. It can facilitate as much as destroy the business. Only when IT is managed as a risk asset we can talk about something that makes a company more competitive. The primarily goal of IT services strategic outsourcing is to transfer the risk,” said Valcho Stoyanov, EBS Managing Director. “One of the biggest challenges facing the Executive Directors in the context of information technology is that they really do not understand technology and must completely rely on the IT Manager. The strategic outsourcing is an appropriate business decision that allows executives to transfer the risk by trusting the institution and to require а qualitative service, flexibility, adequate risk management and cost-control.”

Today EBS is one of the most innovative companies providing IT Services in Bulgaria. Considering the increasing tendency of extended use of Microsoft technologies in the enterprise businesses, during the last 4 years EBS built up its capabilities and skills as a Microsoft Certified Gold Partner achieving the 12 competencies.

EBS is the first ISO 20000:2005 certified IT Service Management outsourcing company in Bulgaria. The company provides managed services to some of the largest Microsoft clients in the region.

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More about EBS Outsourcing Services …

In this phase of progress towards a new form of normality, EBS reports its best annual earnings and revenue. Results once again confirm our perception of time of world changes – the crisis that has spread throughout the global economy will heal the business and most of the companies will continue to make serious investments, but will do it more carefully and rationally. To foresight their business adequately and meet the challenges, Executives will have to lead their organizations and enterprises through decisions that have no simple answers. They will have to change their priorities and to concentrate their efforts on realizing value from existing assets.

 Looking ahead, EBS Management understands the challenges of 2010 and will continue to focus company’s efforts on the positive long-term objectives that will bring creative new sources for customers and partners.

As a result EBS achieved ISO 20000:2005 certification which was approved and registered by IT Service Management Forum (itSMF). The scope of the certificate is one of the broadest on an international level and is as follows:

‘The IT Management System that supports provision of the following IT services: Service Desk Operation, Server Management and Support, Windows Network Management, Storage and Archiving, Database Administration, Directory Services Administration, Desktop Support, Internet/Web Management and Application Management to external client organizations as a Service Provider managed.’

By this EBS demonstrates its commitment to the provision of unmatched in quality and scope IT Service Management outsourcing services on the Bulgarian market.

Read more about EBS Services for High Achievers

Established as an innovative know how company, today EBS is proud to present its results. They express in figures a confirmation of EBS’s insight about effectiveness – the higher level of the effectiveness is really attainable target for any organization, that remain focused on excellent discipline, knowledge development and forward thinking . At EBS we believe that our results confirm that higher level of effectiveness is realizable even in today’s unpredictable and tough economic times.

The preliminary results for the first half of 2009 show a 48% increase of the rate of effectiveness of EBS employees. Speaking in the light of the sizeable increase of the company personnel – approximately 60 percent – these levels of effectiveness are also an evidence of the success of our human resources management policy .

Today, EBS has the confidence that the organisation uses a winning formula for increasing the effectiveness of its employees. Through a corporate culture in which every associate believes, EBS assures the same acuity of priorities and performance targets. The high efficiency of each employee is essential to provide both customers and partners of EBS the service delivery approach that brings the best short and long-term results.

Find more about EBS Core values and EBS Services for High Achievers

For the first half of 2008 EBS has registered 86% growth in revenues compared to 2007 first half. Our growth rate is sustainable as in the previous year the earnings had risen by some 110% and for 2006 EBS has registered 82% growth in revenues compared to 2005.

The reasons for this continuing trend can be sought with the stable development of our internal business processes, innovative professional services and persistent determination of our team to company’s culture, purposes and ideas. Such behavior and spirit build up the required value for the succession of our high achievers pace.

The ISO certification validates our business processes throughout the company which are being applied to produce the highest standard of quality in our services to our current and future customers.

EBS services always aim to attain complete customer satisfaction. A certain process is followed throughout every stage of our work; this maintains the same level of quality, whoever the client is or whatever the service that is to be delivered.

About the international standard ISO 9001:2000

Globally recognized and respected, ISO 9001:2000 standards are set by the International Organization for Standardization (ISO), a Geneva-based worldwide federation of national standard bodies.

The ISO 9001:2000 standard provides a tried and tested framework for taking a systematic approach to managing the organization’s processes so that they consistently turn out product or services that satisfies customers’ expectations.

The standard requires the organization itself to audit its ISO 9001:2000-based Quality Management System to verify that it is managing its processes effectively – or, to put it another way, to check that it is fully in control of its activities.

In addition, the organization may invite its clients to audit the Quality Management System in order to give them confidence that the organization is capable of delivering products or services that will meet their requirements.

Lastly, the organization may engage the services of an independent quality system certification body to obtain an ISO 9001:2000 certificate of conformity. This last option has proved extremely popular in the market-place because of the perceived credibility of an independent assessment.

The certificate can also serve as a business reference between the organization and potential clients, especially when supplier and client are new to each other, or far removed geographically, as in an export context.

Find more about the International Organization for Standardization (ISO)

Find more about the Moody International Group, a leading global supplier of management system certification.

• Internet Security and Acceleration (ISA) Server
• Forefront Security for Exchange Server
• Forefront Security for SharePoint
• Forefront Security Suite
• Microsoft Identity Life Cycle Manager
• Active Directory Rights Management Services (RMS)

As Security Software Advisor we will work with our enterprise customers to assess their software needs and to recommend solutions based on those requirements. EBS primary responsibility is to implement the recommended solutions.

Contact us and we can discuss the achievement of your goals:

• to manage user identities and associated access privileges, with a focus on security and ease of use;

• to improve operational efficiency, boost compliance, and heighten security;

• to enable two or more organizations to share in the management of digital identities, facilitate collaboration, reduce cost and improve security;

• to safeguard digital information from unauthorized use—online and offline, and inside and outside of the firewall;

• to simplify the management of users and devices and secure access to the networks – beyond user names and passwords.

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